Refund Policy

1. Incorrect size selections and hygiene conditions

If you select an incorrect size, you may request a return for a refund within 7 days of delivery, provided the item is unworn, all tags remain attached, and its original packaging is undamaged with all seals intact. Trying on the garment counts as wearing it and makes it ineligible for a refund for an incorrect size selection. The Aériné V-Neck Undershirt is an innerwear garment intended to be worn directly against the skin, so these conditions protect health and hygiene. Please review the product details and size guide carefully before confirming your order.

To request a refund for an incorrect size selection, email info@aerine.lk within 7 days of delivery with your order number, the size ordered, and photographs showing the garment and packaging condition. This deadline applies to requesting the return, not to the item reaching us. Please wait for our return instructions before sending the item. We will inspect the returned item to confirm it meets these conditions.

We do not otherwise accept returns, exchanges, or refunds for change of mind, personal preference, an incorrect colour selected by the customer, or an unwanted gift. These restrictions do not limit mandatory rights for damaged, defective, materially misdescribed, or incorrectly supplied goods.

2. Damaged, defective, or incorrect items

The return and hygiene conditions do not exclude rights that cannot legally be excluded. If the item was damaged in transit, has a manufacturing defect, is materially different from its description, or is not the product, size, or colour you ordered, contact us promptly so we can assess the issue and provide an appropriate remedy required by applicable law.

Email info@aerine.lk as soon as possible after discovering the issue. Prompt notice—ideally within 48 hours of delivery—helps us investigate carrier damage, but does not shorten any mandatory period or legal right that applies to defective or incorrectly supplied goods.

Minor surface bumps or temporary thread irregularities that smooth out completely with gentle stretching, leaving no lasting damage or change in appearance or performance, are not considered defects; persistent irregularities remain eligible for assessment under this policy.

3. Information needed for a claim

• Your order number, name, telephone number, and delivery address.
• A clear description of the problem and when you noticed it.
• Clear photographs or video of the item, defect, labels, packaging, and parcel damage where relevant.
• For an incorrect size selected by the customer: confirmation that the garment has not been tried on, worn, washed, or altered, all tags remain attached, and the original packaging is undamaged with all seals intact. For damaged, defective, or incorrectly supplied goods: describe any use or washing and the garment and packaging condition; these do not automatically exclude a mandatory legal remedy.

4. Assessment and remedy

For an accepted return due to an incorrect size selected by the customer, we will refund the amount paid for the returned item after applicable discounts to the original payment method.

We may ask to inspect the item or arrange a return before deciding the claim. Do not send a garment without contacting us and receiving return instructions. An unauthorised return may be refused for hygiene and handling reasons.

If a claim involving damaged, defective, materially misdescribed, or incorrectly supplied goods is accepted, the remedy may be a replacement, repair where appropriate, store credit with your agreement, or a refund, depending on the issue, available stock, and your rights under applicable law. Where a refund is legally due, it will generally be made to the original payment method.

Approved refunds will be issued within 10 working days after inspection of the returned item, or sooner where required by law. Working days exclude Saturdays, Sundays, public holidays, and mercantile holidays in Sri Lanka. Your bank or payment provider may take additional time to credit the refund to your account.

The customer pays return shipping for an incorrect size they selected. Aériné will bear reasonable return or redelivery costs for an accepted claim involving damaged, defective, materially misdescribed, or incorrectly supplied goods. Original delivery charges are otherwise non-refundable except where required by law.

For a partial return, we refund the amount paid for the returned items after applicable discounts, including their share of any order-level discount. We do not recalculate discounts on retained items or deduct a new delivery charge if their total falls below the free-delivery threshold. Original delivery charges are otherwise non-refundable except where required by law.

5. Orders not yet dispatched

If you contact us before dispatch, we may be able to correct or cancel the order. This is not guaranteed because processing can begin immediately. Once the order has been dispatched or supplied, the return and hygiene conditions above apply.

6. Claims we may decline

• Change of mind, preference, unwanted gifts, or a colour selected incorrectly by the customer. Returns for an incorrect size selected by the customer may be declined if requested more than 7 days after delivery, the garment has been tried on, worn, washed, or altered, tags have been removed, or the original packaging is damaged or any seal is broken. These conditions and the 7-day deadline do not limit mandatory rights for damaged, defective, materially misdescribed, or incorrectly supplied goods.
• Normal wear, expected fabric variation, or damage caused by misuse, incorrect washing, failure to follow the care label, alteration, accident, or ordinary deterioration.
• Items bought from another seller, items without reasonable proof of purchase, or claims that cannot reasonably be verified.
• Returns sent without authorisation or items that create a health or hygiene handling risk, except where handling is necessary to provide a mandatory legal remedy.

7. Contact us

For order problems, email info@aerine.lk. Please do not post an item until our team has provided return instructions.