Terms and Conditions

1. About Aériné

Blenford Pvt Ltd operates this online store under the Aériné brand. You can contact us by email at info@aerine.lk. References to “we”, “us”, and “our” mean Blenford Pvt Ltd; “you” means the website visitor or customer.

2. Using this website

You agree to provide accurate information, use the website lawfully, and avoid interfering with its security, operation, or other customers. You must be legally capable of entering into a purchase or have the involvement of a parent or guardian where required.

3. Products and sizing

We aim to describe the V-Neck Undershirt, its colours, materials, measurements, and care information accurately. Screen settings, lighting, manufacturing tolerances, and fabric variation may cause minor differences. Please read the product information and size guide before ordering.

Availability is subject to stock. Placing an item in your bag does not reserve it indefinitely or guarantee that it can be supplied.

4. Orders and acceptance

Review your selected colour, size, quantity, contact details, delivery address, delivery method, and total before confirming checkout. Your order is an offer to purchase. A contract is formed only when we accept the order and payment is successfully confirmed.

We may reject or cancel an order before dispatch if an item is unavailable, payment is not authorised, information appears incorrect or fraudulent, the price or description contains an obvious error, delivery is not possible, or the order breaches these Terms. Where payment has already been captured for a cancelled order, the amount due will be returned using the original payment method.

5. Prices and payment

Prices, currency, applicable taxes, discounts, and delivery charges are shown on the website or at checkout. You authorise our payment provider to process the confirmed total. We do not receive or store your complete payment-card details.

A discount code has no cash value, cannot be combined unless stated, and may be withdrawn or corrected where it was issued or used in error, subject to applicable law.

Delivery is free for orders with a merchandise total of LKR 4,000 or more after all applicable discounts, including discount codes. If the merchandise total after discounts is below LKR 4,000, a delivery charge of LKR 450 is added. The final delivery charge is confirmed at checkout.

6. Delivery

Delivery within 3–7 business days. Business days exclude weekends and public holidays. Delivery estimates are not guaranteed unless expressly stated. Please ensure somebody can receive the parcel and that your address and telephone number are accurate. Responsibility for the goods passes as provided by applicable law when the order is delivered to you or your authorised recipient.

If delivery cannot be completed because of incorrect information, refusal, or repeated unsuccessful attempts, reasonable redelivery costs may apply.

7. Refunds, returns, and order problems

If you select an incorrect size, you may request a return for a refund within 7 days of delivery, provided the item is unworn, all tags remain attached, and its original packaging is undamaged with all seals intact. Trying on the garment counts as wearing it and makes it ineligible for a refund for an incorrect size selection. Please consult the size guide before purchase and contact us before returning an item. We do not otherwise accept returns, exchanges, or refunds for change of mind, personal preference, an incorrect colour selected by the customer, or an unwanted gift.

You pay return shipping if you selected the incorrect size. Aériné pays reasonable return or redelivery costs for accepted claims involving damaged, defective, materially misdescribed, or incorrectly supplied goods. Approved refunds are issued within 10 working days after inspection. For partial returns, we refund the amount paid for the returned items after discounts without adding a delivery charge if the retained items fall below the free-delivery threshold. Original delivery charges are otherwise non-refundable except where required by law.

These conditions do not remove any mandatory remedy for goods that are damaged, defective, materially misdescribed, or incorrectly supplied. Full conditions and the return and claim processes are set out in our Refund Policy.

8. Website content and intellectual property

The Aériné name, branding, product artwork, photographs, graphics, copy, and website design are owned by or licensed to Aériné. You may use the site for personal shopping, but may not copy, republish, sell, scrape, or commercially exploit its content without permission.

9. Availability and liability

We work to keep the website accurate and available but do not promise uninterrupted or error-free access. To the extent permitted by law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

10. Privacy and third-party services

Our Privacy Policy explains how we handle personal information. Payment, delivery, and other third-party services may also have their own terms and privacy practices. Links to third-party websites are provided for convenience and do not make us responsible for their content.

11. Changes, severability, and governing law

We may update these Terms for future website use and orders. The Terms in effect when we accept your order will generally apply to that purchase. If a provision is invalid or unenforceable, the remaining provisions continue to apply.

These Terms are governed by the laws of Sri Lanka. Disputes are subject to the competent courts and consumer-protection authorities of Sri Lanka, without limiting any mandatory rights available to you.

12. Inner Circle membership

New Aériné accounts automatically include free Inner Circle membership. Membership is part of your account and cannot be cancelled separately. Existing customers without membership can activate it from the membership page. Eligible purchases earn Air Points after payment is verified, normally 10 per item. Points and activity belong to your account and remain available across devices. Your rewards area shows the current balance and transaction history.

First-time customers receive an automatic 15% merchandise saving when no voucher or Air Points are selected. A voucher can combine with that saving only if its template permits it. Delivery eligibility is calculated after merchandise discounts.

Redeem Air Points directly at checkout without a code. The current conversion value, minimum, increment, and order limit are displayed before ordering. Air Points cannot be transferred or exchanged for cash. Vouchers and points combine only when both the voucher and loyalty configuration allow it.

Points are deducted when your order is successfully saved. Payment failure and cancellation restore spent points through an auditable reversal. Full refunds reverse earned points; restoration of spent points follows the refund policy captured at purchase. An uncertain payment result keeps the order and points committed until payment is reconciled. Vouchers are consumed on order creation and remain recorded if that order later fails or is refunded. Partial refunds require manual reconciliation.

13. Contact

Questions about an order or these Terms can be emailed to info@aerine.lk. Please include your order number where applicable.